If you’ve read OptinSkin, Blog Success and Capturing More Email Subscribers then I’m sure you’ll agree that building an email list is crucial to the long-term success and growth of your blog?
No?
Read the the article I linked to above, then come back…
Yes… we agree now? Good.
If capturing email subscribers is important crucial to our blog’s success, it seems logical that keeping those email subscribers is just as crucial.
But just like with blog traffic, we only ever really talk about gathering new email subscribers (because new is sexy)...
How the heck do we keep the email subscribers we capture?
Excellent question my friend, excellent question.
Today I’m going to outline eight methods that will help you keep the email subscribers that you capture. Though I don’t implement all these strategies myself right now, I have used all of them before. Take what works or sounds interesting and apply it to your email list.
Remember, email subscribers are renewable traffic!
1) Thank New Subscribers
This may sound like a no brainer…
…but are you thanking people for subscribing to your email list?
I’m not talking about a built in “You’ve Subscribed!” message from whatever service it is you use…
I’m talking about a personal message written by YOU sincerely thanking each individual who’s allowed you into their email inbox..
Every reader that gives you access to their email has made a commitment to you… Show appreciation and they will stay.
You can do this very easily through an auto response email which is part of email marketing services like Aweber or Mailchimp.
This is basically an absolute MUST DO.
2) Set the Tone Early
Your auto response email(s) can also be used to set the tone for what kind of emails new subscribers will receive.
I currently do this all in one email but I know many people that will send a series of 2-5 emails explaining things like:
- What the email content will be
- How often emails are sent
- Additional services offered
- Special products available to email subscribers
Basically, the Who, What and When of being an email subscriber.
It’s important to set the tone early because it allows new subscribers to set in their mind what they will receive…
…so when emails come their not surprised.
I send new post updates via email. They come twice a week most weeks. My Welcome / Thank You / What to Expect email outlines this fact. This way new subscribers don’t feel overwhelmed when they get two emails a week from me.
3) Don’t sell, unless…
Don’t sell to your email subscribers directly.
In most cases, new subscribers joined your email list because they wanted more of your awesome content.
Not because they wanted to be your personal piggy bank.
Unless…
…you told in #2 Set the Tone Early that they would be sold to.
…you only sell on rare occasions when you have something awesome for them.
…they signed up to a list specially for the purpose of being sold to.
Otherwise, don’t sell through your email list.
What you can do is drive people back your website and use great content to sell stuff. But, in most cases if you want to retain your email subscribers keep the selling to a minimum.
4) Offer Special Resources
Part of signing up for my email list includes a free download of The No Bullshit Guide to a Successful Blog.
This is a special resource I created specifically for email subscribers.
You could create a email course, write an eBook, give away copies/samples of an awesome new book or video or whatever…
You’ll have to use your imagination on this one…
…but finding ways to offer special resources to email subscribers is an excellent way to say Thank You!
And again, try to not make the special resource an opportunity to sell them.
5) Be Consistent
This one is pretty straight-forward.
If you say you’re only going to send one email a week only send one, but also make sure you send one.
Does that make sense?
If you say you’re going to send one email a week, your email subscribers are going to expect one email a week. It works both ways.
They’re not going to want any more than one, but they certainly are going to expect the one email you promised.
That’s the deal.
If you said you weren’t going to sell don’t… If you said you’d provide discounts on products provide discounts… If you said your content would be awesome make sure your content is awesome.
A lack of consistency could possibly be the number one reason people unsubscribe…
…so be consistent.
6) Create a Story
By create a story I mean give your email subscribers a reason to come back.
Let them into the Fiefdom that is your brain. Show them the story… Let your subscribers know what’s coming on the next page.
Think of every email you send as a new chapter in the story of your email list.
Each email isn’t some standalone entity, accumulated your emails tell a story.
Try to build off each email to move subscribers farther down the path of relationship, trust and engagement.
Because the vast majority of us are doing this blogging thing as some sort of business, it’s this story that’s moves our subscribers closer to THE SALE!
7) Highlight Readers
This is easy.
Find ways to highlight individuals that subscribe to your email list.
The best way to do this is to ask questions of your email list…
Questions lead to deeper insight into who your email list subscribers are and ultimately what they are doing, achieving or struggling with.
Taking the time to highlight readers shows that you’re not all about you, you’re all about building the community.
Remember these people allow you to send them emails, acknowledging them is the LEAST you can do!
8) Thank Subscribers Again
…and again
…and again
…and again
…and again
…and again
Thank them all the time, every time.
I can’t say this enough, your email subscribers made a commitment to you.
Show them that you appreciate that commitment and they will want to stay with you… always!
The Rub
There is no doubt that capturing new email subscribers can be really tough.
But in many respects, capturing new subscribers is the easiest part of building a list. The real work starts once you’ve a developed a list because now you need to make good on all the promised you made to get people to subscribe in the first place.
If you haven’t yet I encourage you to listen to Content Warfare Podcast #3 where we tackle email subscribers and generating more traffic.
Thank you and Good luck,
I am Ryan Hanley
SPEAK YOUR MIND: What about these eight methods doesn’t make sense? What don’t you agree with? What additional ways do you use to keep email subscribers?



One of the most cost effective and easiest ways to succeed financially on the Internet is to set up an e-mail subscriber list. When done the right way, the financial rewards can be huge.
Ryan,
As always, your insights are thoughtful and highly valuable. We are hard at work generating content for our new agency blog, and we are getting ready to start releasing that content (video and text) very soon. And if I may echo the “thank you” sentiment, I regularly look to this site (and some others you’ve recommended) for good advice and best practices. You rock Dude, plain and simple. Thanks a bunch.
Michael,
I very much appreciate the kind words brother… So glad so of this stuff has helped. When you start rocking the Content let me know, I’d love to check out what you’re doing.
All the best!
Hanley
Surprised you moved from mailchimp to aweber since you recommended not using your email to “sell” things. I always thought that was a primary difference between the two email delivery systems.
Like this article since it outlines and reminds us all to do basics such as thank our subscribers. Just starting my site so appreciate the basics.
My question is would you have paid for aweber over the last three years to get where you are now or start again with mailchimp and move it over as you now have.
Thanks
Wayne Melton
Wayne Melton wants you to check out… SEO Tutorial | Benefits of SEO for Your Business
Wayne.
What I like about Aweber is the Delivery Rate, the quality of the auto-responder and Reports.
I don’t sell heavy at all, but I do like to offer things once in a while (always accompanied with actual message with value, never just straight sale).
I wish that I had built it with just one and stayed there the whole time.
I think that Aweber is a superior but you could be just as happy with MailChimp understanding the areas where they may be a little lacking.
All the best!
Hanley
well, an interesting post. and i think all we should do is just say thanks again and again..lol (just kidding)…really an informative post. we should provide quality content and it is the most important thing to do otherwise they will be annoyed with your discount offers (lol)
prabhat wants you to check out… 3 Useful Apps For Enhancing Photos
You use other dofollow blogs to link to your blog, when set nofollow attribute for your own. Not a good business approach at all.
Steve,
Are you saying that I do that? I’m not following…
Thanks
Ryan H
This was very useful to my end. Thanks for sharing this out, I just stumbled your blog upon researching whats the best strategy I could for my list. I’ve had a good read, and learned things that I’m sure I could apply it to my business. Thanks, very awesome.
Leevan wants you to check out… Services Homepage
Appreciate the feedback Leevan… I’m glad to connect.
Hi Ryan,
The tips described by you can certainly prove useful in keeping in tact the email subscriber list. Yes, I do agree that building a subscriber list and maintaining good relations is of utmost importance, if you want to have blogging success for a long period.
Excellent Post and well illustrated too.
Regards
Ramit
Ramit wants you to check out… Good Ways to Earn Extra Money
Ramit,
Appreciate the feedback dude… Building an email list is so, so important. I’m glad we had a chance to connect.
Ryan H.
Hi Ryan,
This is excellent advice, and if you want to go one step further create a personal video for your confirm page, it helps me get a massive double opt-in rate and gets the relationship off to a great start.
Look forward to getting your updates and hearing more from you.
Andrew
Andrew Stark wants you to check out… Always Look On The Bright Side Of Life
Andrew,
Adding video is a GREAT idea… Thanks for sharing.
Definitely something I’m going to consider putting together.
Ryan H.